We will provide a replacement for damaged or faulty goods; On the rare occasions, a breakage occurs or for products that are faulty on a case-to-case basis. We must be notified of damaged or faulty products within 24 hours of receipt of the product. We will require the faulty products to be returned to us so kindly keep all the original packing.
To process a replacement due to damage or breakage, a clear photograph(s) of the damaged goods will need to be provided.
We strive to provide all products in optimal condition with due diligence completed at all points in the purchase and logistics chain.
Products (wines and spirits) over 10 years, Fine wines, etc are offered on a sold as seen basis and all replacements are solely at management’s discretion.